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FAQS
How long does the Cyber Monday Sale run for?
The Cyber Monday Sale starts on 30 November 2025, 6:00PM (EST) for 24 hours only.
However the sale may be extended or suspended at the discretion of ULTBIAS.
What discounts are being offered for the Cyber Monday Sale?
10-50% OFF SITEWIDE*, only while stocks last.
*Based on prices listed in USD. Excludes Gift Cards, Bundle Offers and Pre-Order Products.
What products are excluded from the sale?
- Gift Cards
- Bundle Offers (Build Your Own Bundle - Wide Bundle, Colored Bundle and Essential Bundle is not available)
- Pre-Order Products (A4 myCOLLECTION Binders - Astro & Wanderlust PT I & PT II and Custom A4 Pocket Pages)
Are the discounts automatically applied?
Yes, all products will be marked down with the discount automatically applied at checkout! No code required.
Can I use additional discount codes during the sale?
No further discount codes, offers or bundle offers can be applied during the Black Friday Sale (Build Your Own Bundle - Wide Bundle, Coloured Bundle and Essential Bundle is not available).
Help! I made a mistake with my order. Can I edit, modify, or cancel it?
Due to the high volume of expected orders and enquiries, we are unlikely to process requests to change or cancel an order before it is dispatched. For this reason, orders cannot be modified, combined, or cancelled once they have been placed.
How long will it take for my order to be shipped?
We typically dispatch orders within 1–3 business days. However, due to the expected high volume of orders, please allow an additional 4~7 business days (excluding weekends) for processing before your order is dispatched.
Please note that shipping times may also be delayed due to the increased volume of parcels our carriers are handling during this peak season.
Will my order arrive in time for Christmas?
Please refer to our current holiday shipping cut-off dates to determine whether your order is likely to arrive in time.
For Contiguous U.S. (Lower 48 States)
Standard Shipping: 12 December
Express Shipping: 15 December
For Alaska, Hawaii, Puerto Rico & U.S. Territories
Standard Shipping: 10 December
Please note that these dates are intended as a guideline only, and we cannot guarantee delivery by Christmas. During our Black Friday Sale, dispatch times may be longer than usual due to high order volumes. Additionally, our carriers are also experiencing an increased volume of parcels during this peak season, which may result in further shipping delays.
Can I return or exchange an item I purchased during the Cyber Monday Sale?
All items purchased at the discounted price during the Black Friday Sale are Final Sale. No exchanges or refunds will be accepted unless the item is faulty.
Protect your order from damage, loss and theft with Route Package Protection
We've partnered with Route, the leader in package protection and tracking solutions to offer added assurance to our customers with their orders.
By selecting Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a shipping claim with Route and receive a replacement or refund.
*Cyber Monday Sale Terms & Conditions: From 30 November 2025, 6:00PM EST to 2 December 2025, 6:00PM EST, get 10-50% off sitewide, while stocks last. Excludes Gift Cards, Bundle Offers and Pre-Order Products. Advertised discounts are based on USD prices. Prices are as marked and discount is automatically applied at checkout. Not valid in conjunction with any other discount codes, offers and promotions. Not applicable to prior purchases. Items purchased at the discounted price are Final Sale, no exchanges or refunds will be accepted. ULTBIAS reserves the right to suspend, extend, or amend the promotion at any time. Additional exclusions may apply. View the full Terms & Conditions here.